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FAQs

You'll find the answers to many frequently asked questions by searching below. If you have a question that isn't answered here, please contact us by email or by calling 855-329-9476.

 
 

How do I cancel or change an order?

Cobb Hill strives to provide our customers the best possible experience. Our orders process very quickly and, once placed, cannot be cancelled or changed. If your order was placed in error, please call our Customer Care department at 855-329-9476 for assistance.

What is your Return Policy?

If the Cobb Hill, Aravon, or Dunham product you purchase from us fails to satisfy you 100%, we'll provide hassle-free refunds within thirty (30) days of your purchase, guaranteed. It's that simple. For additional information on our commitment to providing you with the best products, you can review our Return Policy.

How do I return an item?

We offer FREE return shipping when you use the postage-paid Return Label included with your shipment. Simply follow the instructions printed on the back of the label. If you misplaced your label or did not receive a label in your box, please contact us to receive a replacement.

Do you offer exchanges?

If you would like a replacement for the item(s) you are returning, we recommend you place a new order with the new size/color you need. Our inventory changes daily and this is the best way to guarantee that the items you need will be available. You can also contact our Customer Care department at 855-329-9476 to assist you.

How long will it take to receive my order?

On average, it takes approximately 2-7 business days for an in-stock item to reach your doorstep via UPS SurePost shipping and 2-5 business days via UPS ground shipping. You can track the status of your order online by simply entering the Order Number and destination zip code. As always, if you have any questions or concerns at anytime, please contact our Customer Care Department at 855-329-9476 and an expert will be happy to help you.

How will my item(s) ship?

If you provide a physical address in the contiguous United States, your order will ship via UPS. If you are shipping to a PO Box or an address in Alaska, Hawaii, or any U.S. Territories, then it will ship USPS/US Priority Mail.

Where is my order?

The Shipping Confirmation email we sent you should give the most updated information and will include a tracking link. Sometimes you may need to wait approximately 12 hours for tracking to be updated after your order ships. Additionally, if your items ship from multiple warehouses, you may need to contact Customer Care at 855-329-9476 for tracking information.

Do you accept international orders?

We are not able to ship outside of the United States. Cobb Hill, Aravon and Dunham products are available in stores throughout Canada.

Do you ship to U.S. military addresses?

Definitely! We are part of the New Balance family, known for supporting all branches of the military through a variety of programs.

Do you have a particular shoe in stock?

We offer the widest selection of our shoes available anywhere, but typically focuses on premier and popular styles in each category. Our site lists all available styles and sizes. If your size isn't listed, it's currently not in stock. There are certain styles we don't carry because they are only available in specific department stores or have limited availability.

What methods of payment do you accept?

We accept VISA, MasterCard, Discover, and American Express credit cards, as well as PayPal. You may also use an eGift to purchase items. Simply enter your eGift during the checkout process to utilize your gift amount. The purchase price of your order will be automatically subtracted from the gift balance.

Do you price match?

As the official e-commerce store of the Cobb Hill, Aravon, and Dunham brands, we cannot price match the offers of our independent retailers. However, shopping with us provides you with several automatic benefits, such as our 30 Day no-hassle Return Policy. You'll enjoy access to an official product expert and have an opportunity to shop the largest available selection of Aravon, Cobb Hill and Dunham shoes.

Why do I have to pay taxes?

The Drydock Footwear Group licenses the Dunham, Aravon, and Cobb Hill trademarks from New Balance Athletic Shoe, Inc. If New Balance does business in your state, we are required to charge sale tax on orders shipping to you. We do not benefit from the sales tax you pay.

Do I need to set up an account to order online?

When you create a password during the checkout process, this creates an account on our site. With this account, you can keep track of your order history and easily access all your receipts; your checkout will be quicker and easier; and you can store multiple shipping addresses if you like. However, setting up an online account is completely optional. If you would prefer not to set one up, just bypass that step altogether and check out as a "New Customer or Guest."

I forgot my password, what should I do?

Just click here (hyperlink to password reset page) to start the password reset process. If you don't receive an email from us within several minutes, check your spam or junk mail folder. If you simply haven't received an email, then there is no account associated with that email address. Keep in mind that you are able to place an order on our site without setting up an account. Additionally, it's important to note that your account could be locked out if you have had too many incorrect log-in attempts. If this occurs, then please wait at least two hours before attempting the reset process again.

Will you rent my name and contact information to other companies?

We value your privacy. We do not sell your contact information to other companies. Please feel safe in entering your contact information on our website. Once you have placed your first order, you are automatically subscribed to receive Cobb Hill, Aravon, Dunham promotional/informational updates via e-mail and direct mail. If you would like to be removed from our mailing list, please unsubscribe through our online Newsletter. If you order via phone, you have the option of informing your helpful Customer Care Representative of your preference for e-mail/direct mail communication. Please review our current privacy policy (hyperlink to privacy policy)for more information.

How can I purchase an eGift online?

eGifts always fit and are easy to purchase. Please visit the eGift section of our website for instructions on how to purchase online. You will have the option to send the eGift to a recipient via e-mail. You may also contact our Customer Care Department at 855-329-9476 and one of our experts would be happy to place an eGift order for you over the phone.