Free Returns Policy
Extended Holiday Returns
Give with confidence that they’ll get their right fit. Any purchase made at CobbHillShoes.com now through the end of 2013 can be returned or exchanged up until February 1, 2014!
Return shipping is FREE when you use the pre-paid return label included with your shipment. Simply follow the instructions on the back of the label. Be sure to include your packing slip in your return package. If you did not receive a label, please contact Customer Care.
Once your returned merchandise is received, we will credit your original form of payment. Refunds will be credited for the purchase price along with any applicable taxes. Please allow 5-10 business days after receipt of your package to process your refund and for the credit to reflect on your account statement. If you originally paid for your merchandise with a check or money order, allow 2-4 weeks for processing.
If you return a gift purchased through the use of an eGift, it will be restored to its original value.
If you wish to return a product you received as a gift, the refund will be credited to the original form of payment (i.e., the Credit Card used for the original purchase). When returning a gift, please provide the Order Number or purchaser’s name, address and telephone number to assist in the processing of the return.
Damaged or Defective Items
We are happy to replace all items damaged in transit and/or containing a manufacturer's defect. Shipping charges incurred will be waived. Please contact Customer Care at 855-329-9476 (Toll-Free).